Technical Support

2022 Display Update

Screen Software Updates

Over the coming weeks, Volta Power Systems will be releasing a display screen software update for certain models built from late 2021 through April 2022 that use our touchscreen display.

Some users have reported buggy performance including an unexpected shutdown of the pack. If you have been affected, we sincerely apologize for any issues you have had, which are not in alignment with our high expectations for user experience. In our root-cause analysis for the project, we discovered a software bug resulting from a supplier transition in 2021.

We recognize that consumers have heard a lot about supply chain disruptions over the past two years. Please know that we stand with you in that frustration. We’re working hard to produce products that alleviate these frustrations and don’t add to them!

We appreciate your patience while we’ve worked nonstop to develop a software update to fix the issue.

Schedule Your Update

Scheduling Your Update

At this time, a software update for our screens requires a physical connection. We are providing several options to make updating vehicles as convenient for our users as possible.

To roll out this update as soon as possible, Volta Power Systems is attending several events with service technicians who can update affected RV in about 30 minutes.

Please use the form below to schedule your update or inquire about additional system service options.

Schedule Your Update Now

Name(Required)

First Last

Email(Required)

We will use this email address to confirm scheduling.

Phone(Required)

Your VIN #(Required)

What make of RV are you driving?(Required)

Note

At this time, we are working with Winnebago dealers to facilitate this update. Please leave us your phone and email address so we can confirm your vehicle is affected and connect you with the right dealer for service. Thank you.

Note

At this time, we are working with Tiffin dealers to facilitate this update. Please leave us your phone and email address so we can confirm your vehicle is affected and connect you with the right dealer for service. Thank you.

Note

At this time, we are working with dealers to facilitate this update. Please leave us your phone and email address so we can confirm your vehicle is affected and connect you with the right dealer for service. Thank you.

How would you like to schedule your update? (Storyteller Overland)(Required)

How would you like to schedule your update?(Required)

Which event can you stop by?(Required)

Schedule Time with Our Service Team

We will work with you to coordinate a time and place to meet and perform the service. From there, we will coordinate with dealerships or service centers, determine travel plans, and provide timing to meet you for service.

DIY Option

For our do-it-yourself friends, we have developed a set of instructions that will enable users to make this update without service assistance. Our engineers have designed a programming tool, which we will send directly to you. When the tool arrives, follow the instructions, and complete the fix yourself in about 30 minutes.

This option requires removing the display panel and some unfastening to access the back of the screen, so we only advise this procedure for folks who feel comfortable doing so. You can review the instructions here, but they cannot be completed without the programming tool. Please note that we have a limited number of programming tools at this time, so timing on shipping may vary.

Address(Required)

Though many of our users are constantly on the move, please provide either your home address or a more stable address for your location in the coming weeks.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Shipping Address(Required)

What’s the best address to send the programming tool to once we have one available? Before sending the tool, we will contact you again to confirm the address and timing.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Comments

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Upcoming Events

2023	Information coming soon.